tinylighting
Custom orders
Custom orders
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Description
Description
Custom orders according to customer requirements
All you need to do is to describe the item you wished as detailed as possible. Our artisans will be working closely with you through the process and ensure the item will match your description.
As soon as we both side agree upon the design, we will make a custom order for you to purchase and we never fail to ship out the item after the processing time informed.
Shipping Infomation
Shipping Infomation
We ship our products worldwide directly from our production facility in Vietnam.
Processing Time: Please allow 3 business days for your order to be processed and prepared for shipment.
Shipping Time: Once your order is shipped, you can expect delivery within 10-14 business days. Please note that delivery times may vary depending on your location and customs processing.
Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and your shipping destination.
Tracking Information: You will receive a confirmation email with a tracking number once your order has shipped. You can use this number to track your package's journey.
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Do you have any questions? We are always here to help.
FREQUENTLY ASKED QUESTIONS
Do you ship to my country?
We ship products to every country worldwide.
How long will it take to receive the product after placing my order?
For standard products on the website:
- Processing time: 2 days
- Delivery time:
US + Canada: 10-14 days
EU+ UK+ Australia: 10-12 Days
Other areas: 15 days
For customized products according to customer requirements:
- Processing time: 5-7 days
- Delivery time:
US + Canada: 10-14 days
EU+ UK+ Australia: 10-12 Days
Other areas: 15 days
I need the product soon, can you ship faster than usual?
Yes, if you need the product soon, please text or contact me via email, we will prioritize processing your order as quickly as possible.
If you need to make sure it arrives early, I can use express shipping. The package will arrive within 10 days, however there will be an additional fee of about 10-20USD depending on the product size. Please contact me if you need
How can I track my order?
The tracking number will be updated as soon as the package is shipped. We will send a notification email and you can track the journey via the shipping company's homepage. If there are any problems, please contact our store directly.
Contact Info:
Email: tinylightingstore@gmail.com
You can also message directly on the website or via Facebook or Instagram fanpage
What should I do if the product arrives broken?
Don't worry, If the product arrives damaged. Please take product photos and contact me. I will send you a replacement product immediately.
How will the store handle it if I have not received the product after the delivery deadline?
If your order has not arrived by the estimated delivery date, please contact us. We will investigate the issue and provide you with any necessary information and updates on your order status.